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r4 - 12 Jul 2007 - 10:43:06 - MimiYin
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ConflictResolution
When do conflicts happen?
Conflicts happen when 2 or more users edit the same attribute on the same version of an item
This can happen both through sharing and edit/updates via email
What pieces of information does an user need to be able to resolve conflicts effectively?
Visual feedback in the summary table that an item has conflict(s)
Visual feedback in the detail view than an item has conflict(s)
Nice to have: Local, in-place visual feedback of which attributes have conflicts
Nice to have: Visual feedback in the calendar canvas?
Which attributes have conflicts
Who edited that attribute
When they edited the attribute
Hard problems:
How do we prevent everyone from resolving a conflicted item in different ways, thereby causing more conflicts?
Workflow
Conflicted items are automatically placed at the top of the NOW section and marked as Unread
The Triage status stays the same
Communications status displays an error icon
Mousing over the communications status icon displays a tooltip with the error message
User selects item to view details
Detail view displays a big red error message at the top
Click on
Resolve conflict
in error message to launch pop-up to view details of conflict(s)
Nice-to-have: Attributes with conflicts are highlighted in red
Nice-to-have: Click on error button to the right of the attribute to launch pop-up to view deetails of conflict(s)
Pop-up launches with a laundry list of all conflicts
Nice-to-have: Auto-scrolls to the attribute the user clicked on to launch the pop-up
User selects a version for each conflict
Versions are ordered by time
First version is selected by default
None of these is always an option, which effectively blanks at the field in question
User clicks
Resolve conflicts
or
Ignore conflicts
If user clicks
Resolve conflicts
, an Update is automatically sent to notify everyone that the conflict has been resolved
If user clicks
Ignore conflicts
, they can go back to the detail view and overwrite everyone's edits with their own
-- MimiYin - 20 Dec 2006
Conflict UI in the Notes field instead of a pop-up
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