Application Administrator Interview 3/28/06 - 3:30PM in San Francisco

This is an effort to understand how a target user: "Application Administrators" would use Cosmo. This was not a structued interview and so there are no specific questions during this interview. The information collected will help prioritize target users features for future releases of Cosmo.

Information about the user

• Is the developer, customer support manager and QA person-->uses Cosmo when acting as a customer support manager
• Occasionally uses the web console (but is primary access to Cosmo)

Highlight

• The main uses are for writing/deleting accounts, would never want to view a html list of all the account users. (took about a minute for about 500+ users currently) --> Would prefer to look up by e-mail or user names
• Has not had any performance issues and rarely goes to server status

Top priorities

• Verify e-mail addresses
• Know when the account was last accessed

Nice to haves

• Reports on in-active accounts--> send an e-mail
• Be able to pull the email address into a CVS file--> dump account information to excel and pull e-mail address to do mass mailing

Interview:

What do you use Cosmo for usually?

• I usually look up users to write/delete accounts. "Never do I look at home directory, server status rare"
• Looking for a particular account -->use the browser search look up by user name, sometimes, look up email address rarely want to see the
• Diagnose problems, incomplete sync files uploaded. Look at cosmo .log --> look at the terminal window to look at the Cosmo log
• Performance problems, if it is running out of memory. End user performance problem, might try to track it down and figure it out before contacting Cosmo team.